Where is my order? It should have been delivered by now.


The most common answer to this question is that you ordered a downloadable product and may not have realized it. If so, the good news is that you already have immediate access to it—no more waiting!

To find out if your order was downloadable, log in to your account at Then from the "My Account" menu, click "My Downloadable Products." Your order will appear on this page if it included downloadable (digital) products. (If you have trouble downloading your file from this page, visit the "Download Issues" section of our Help Center.)

If your order was not downloadable, you can find a tracking number for it on the "My Orders" page. (Note that tracking numbers can sometimes take up to 24 hours to reflect accurate information from the shipping company.)

Once your package leaves our warehouse, we don't have any additional information about its location beyond what the tracking number shows. If your tracking number is not working correctly or you need to let us know about another delivery issue, email us at 

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